Frequently Asked Questions

Do your products contain nuts?
All of our products may contain or have come in contact with nuts.
What kind of chocolate do you use?
All of our handmade truffles, chocolates and novelties are made from 100% finest Callebaut chocolate imported from Belgian.
What forms of payment do you accept online?
We accept Mastercard, Visa & American Express.
What currency are your prices listed in?
All prices are listed in Canadian dollars. Your credit card will be charged in Canadian dollars.
Can I ship orders as a gift?
Yes! Simply enter the name and address of recipient on the "Shipping Information" page during checkout.
What are your shipping rates?
Please see our shipping policy for full details.
Is there a Nutty Chocolatier location in my area?
The Nutty Chocolatier has 9 locations accross Ontario. Click Here to find a location near you.
What is The Nutty Chocolatier's return policy?
If for any reason you have any questions or concerns regarding a purchase you have made, contact us. We will exchange any unopened products purchased online.
How do I change or cancel an order?
Send an email to sales@thenuttychocolatier.com with your request, please include your order number.